Information Management
and Governance Policy

Effective Date: June 01, 2020


We are committed to respecting and protecting your privacy.

21ST Century Health Analytics Pte. Ltd. (‘us’, ‘we’, or ‘our’) operates the website and GENIXPRO™ web and mobile application(s) (the ‘Service’).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Please read the following carefully to understand our views and practices regarding your personal data and how we will safeguard and treat it. By visiting or by using and/or installing GENIXPROTM web and mobile application(s), you are accepting and consenting to the practices described in our privacy policy.

We use your data to provide and enhance the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service.


Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Information We Collect from You

Information Derived from Information You Give Us

Information We Collect about You

Use of Data

We use the collected data for a variety of purposes, including but not limited to:

We primarily use the following types of information for the following purposes:

Retention of Data

We may retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We may retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We may also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Asia and choose to provide information to us, please note that we transfer the data, including Personal Data, to servers located across Asia and process it there.

You have given informed consent to this Privacy Policy when you initially accessed our Services, that informed consent is also consent for us to make these transfers.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Microsoft Azure Cloud Computing Services

Microsoft Azure (Azure) is a subsidiary of Microsoft Corporation that provides on-demand cloud computing platforms. We store our data and services on the Azure servers located in Asia.

We do not provide your personal data to Azure staff and take all the reasonable steps to protect it. However, we understand that Azure may disclose any information stored on their servers, including your personal and genetic data, if they are required to do so to comply with the law, or with a valid and binding order of a governmental or regulatory body.

For more information about the AWS privacy please view

Twilio SendGrid

Twilio SendGrid is customer communication platform for transactional and marketing email. Transactional email is a type of automated email between a sender and a recipient. It differs from promotional or marketing email in that transactional email is triggered by events, interactions, or preferences within a Service or application rather than by a company’s marketing campaign. We may use your personal data, including your name and surname, your email, and the information about your Service interaction, behavior while using our Service, orders to send you emails through SendGrid.

We do share your personal data with the SendGrid staff and take all the reasonable steps to protect it. However, we understand that SendGrid may disclose the information, including your personal data, if they are required to do so to comply with the law, or with a valid and binding order of a governmental or regulatory body.

For more information about SendGrid privacy please view

Zendesk Support

Zendesk Support is a system for tracking, prioritizing, and resolving customer support tickets by Zendesk Inc. We use it for providing customer support to you. For the purpose of providing such customer support, we may use your personal information, such as your name and surname, your email, you phone number, your address (including state, postal code and city), your order information and your behavior while using our Services. The actual range of information we use for this purpose depends on the nature of your request and on the information you indicate and provide us via Zendesk Support.

We do not share your personal data with Zendesk Inc. staff and take all the reasonable steps to protect it. However, we understand that Zendesk Inc. may disclose the information, including your personal data, if they are required to do so to comply with the law, or with a valid and binding order of a governmental or regulatory body.

Their Privacy Policy can be viewed at

Data Security

Security of your data is important to us. However, remember that no method of data transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Do Not Track Signals

We do not support Do Not Track (‘DNT’). Do Not Track is a preference you may set in your web browser to inform websites that you do not wish to be tracked.

You may enable or disable Do Not Track by visiting the Preferences or Settings page of your preferred web browser.

Your Rights

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

You have the right at any time:

You have the right at any time to request that:

Please note that:

Please also note that:

Your Use of Information

You should be very careful about sharing or discussing your results on social media or with friends, family, employers or third parties such as insurers. The information could be used to your disadvantage and/or passed on to other parties to whom you did not intend to disclose your results.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

We are committed to protecting individual privacy. Our Service may be available to children under the age of 18 (‘Children’), however the Service request must be initiated and consented to by a parent, guardian or consulting healthcare practitioner. The parent, guardian or consulting healthcare practitioner assumes full responsibility for ensuring that the information that they provide to us about the child is kept secure and that the information submitted is accurate.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the ‘Effective Date’ at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: